Professional Experience

04/2016-Present            Mindy Rowen, Administrative Specialist

Owner

Assisting customers with various administrative, social media and email list management tasks.  I provide customer service, desktop publishing, email management, social media management, calendar management, website development, maintenance and updates, and various other administrative tasks as required. I have also worked on landing pages, Facebook ads, and sales funnels on a subcontracting basis.

 

 

04/2015-01/2016            KellyConnect/Apple Care                Nashville, TN

Senior Advisor iOS Technical Support

Assist customers experiencing technical issues with Apple Watch, iPhone, iPad and iPod Touch.  Issues including: connectivity issues, password lockout, new phone set up, and basic troubleshooting guidance. Assist customers with repair or replacement of malfunctioning device.  Issue refunds for repair costs for customer satisfaction and when otherwise warranted. All duties for this position were performed in a work from home environment.

 

05/2013-04/2015            HSN                                               Clearwater, FL

Customer Service Representative/Sales Assist

Primary responsibilities include:

Receive calls and assist customer with account maintenance, shipping concerns, order exchanges, order refunds. Complete sales transactions while offering customer additional products that compliment original purchase.  Maintain quality standards, call handle time, and schedule compliance.  Additionally, I work with team members for one on one peer coaching to assist in improving overall team performance. All duties for this position were performed in a work from home environment.

 

08/13-Present                Goat Dog Properties                    Hendersonville, TN

Bookkeeping Services

Primary responsibilities include:

Enter weekly and monthly rents, enter and maintain tenant information, enter and maintain property expenses and improvements, prepare 1099s for independent contractors, prepare financial statements and profit/loss statements as needed, prepare correspondence, create and update property listings, and set up and maintain individual tenant files.

 

02/2009-04/2013            Ace Exterminating                          Joelton, TN

Commercial Account Coordinator

Primary responsibilities included:

Coordinate with property managers to schedule appointments for various pest control treatments; manage schedules for technicians; prepare new customer contracts; and process phone payments.  Customer service liaison regarding contract disputes, accounts payable, product information and sales.

 

11/2008-09/2009            Harris Business Management          Nashville, TN

Client Manager

Primary responsibilities included:

Support for clients including: financial management, accounts receivable and payable, account reconciliation,  payroll preparation, tax preparation, and other basic business management and accounting duties.

 

 

4/2002–04/2008 LECG, LLC                                     Nashville, TN

Office Manager

Support for Managing Director, Principals, and Associates

Local Support and Liaison with Corporate Departments (IT, HR, Accounting)

Training and Recruiting Coordinator

Primary responsibilities included:

The entire healthcare division in the Nashville office of Navigant Consulting followed the managing director to LECG, LLC.  All duties and responsibilities remained the same as with previous employer.  With LECG my role expanded with the management of an additional office in Atlanta, GA.

10/1999–04/2002           Navigant Consulting                       Nashville, TN

Office Manager

Support for Managing Director, Principals, and Associates

Local Support and Liaison with Corporate Departments (IT, HR, Accounting)

Training and Recruiting Coordinator

Primary responsibilities included:

Selected, negotiated, and finalized all contracts, in addition to managing department logistics, and final selection of local vendor sourcing. Instrumental in determining facility needs through the budget process, ensuring departmental and individual needs were met. Maintained a working knowledge of EEO and Affirmative Action laws and restrictions. I managed the operating budget for Nashville Office, business development/ marketing, and travel budgets for Office Director. Event planning including venue selection, analyzed needs for meeting space, guest rooms, entertainment, and equipment requests. Facilities planning, including expansion, renovation and other build-out needs. Process vendor invoices, petty cash disbursements, reconciliation of various departmental budgets. Process independent contractor and vendor paperwork, including contracts, 1099, invoices, and payments.

 

09/1998–10/1999           R. G. Anderson                              Nashville, TN

Administrative Assistant

Direct support for President, Vice President, and eight Project Managers

Liaison with Division Manager and Division Staff

Primary responsibilities included:

Preparation of internal and external correspondence, preparation of contracts, change orders, project completion schedules and marketing materials.

 

Computer Skills

 

Advanced skill in Microsoft Word, Excel, PowerPoint, Access; Outlook Express, Lotus Notes SERVPro Scheduler; CLiC, Kronos, Apple iOS Technical Support, Internet research, scanning technology; Intermediate knowledge in Peachtree, Quick Books, Quicken, WordPress, Canva, PicMonkey, Basecamp, 17hats, Leadpages, Teamwork, Wrike, Basecamp, Buildium, ConvertKit, Drip, Mailchimp, Mailerlite, Aweber, ClickFunnels, and Facebook Ads.